The following outlines the NZ Migration Cancellation and Refund policies:


Clients reserve the right to cancel their NZ Migration Agreement within 48 hours of signing the Agreement. Any monies paid by the Client within that 48 hours, prior to cancellation will be refunded in full.

Cancellation will be accepted via phone or email and must be received by the stated cancellation deadline.

NZ Migration reserves the right to refuse/cancel client contracts.

NZ Migration guarantees that should your application be declined for any reason, other than a medical condition, criminal conviction, the provision of false documentation, failure to provide evidence of experience or of funds, or where there is change in government policy; NZ Migration will refund the fee or a portion thereof; less processing costs & payment fees.


Refund requests must be made by the signatory of the Agreement or credit card holder.

Refund requests must include NZ Migration customer code and invoice number.

Clients requiring cancellation and/or refund after the first 48 hours will be refunded at the sole discretion of NZ Migration using a fair and reasonable judgement on a case-by-cash basis, with NZ Migration retaining the right to deduct processing fees and costs to work performed for the client.

NZ Migration reserves the right to decide on suitability and amount of refund on a case by case basis where clients cancel their Agreement due to a change in their plans or circumstances after the initial 48 hour cancellation deadline.

NZ Migration does not refund any credit card or bank processing fees applied by the clients bank or credit card provider.

NZ Migration abides by the currency conversion as provided by the bank at time of receipt of funds transaction. In the case of a refund, NZ Migration will refund the NZ dollar amount received, regardless of fluctuations in exchange rates between currencies.

NZ Migration abide by regulations as set by the Immigration Advisors Authority.

New Zealand Law

NZ Migration Limited is governed by New Zealand law, and the New Zealand Courts have exclusive jurisdiction in relation to it.